Your rights
Returns and right of withdrawal
You have 14 days after delivery to change your mind, without having to give a reason.
There is just one exception, specific to food products: a jar that has already been opened cannot be taken back, for reasons of hygiene. A sealed jar is refunded, no questions asked.
To withdraw online: Withdraw from contract here
Last updated: 27 October 2026
This translation is provided for convenience only; the French version is the only legally binding one. Read the French version
01
Your right of withdrawal
You have 14 days from the day you receive your order to change your mind, without having to give a reason or pay any penalty.
If your order is delivered in several parcels, the period runs from receipt of the last parcel.
The only limit: jars that have already been opened
Jars unsealed after delivery cannot be taken back for reasons of hygiene and health protection (art. L221-28, 4° of the French Consumer Code). The right of withdrawal therefore applies to unopened jars, in their original packaging.
In other words: a jar with its seal intact is taken back, no questions asked. An opened jar cannot be: it has been exposed to the air and possibly to a utensil.
02
How to exercise it
The simplest way: online
Use our withdrawal function: Withdraw from contract here. We will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email) without delay, including its content and the date and time of its submission.
Write to us. One sentence is enough, as long as it is unequivocal: an email to info@mirumiru.eu will do. You can also use the model form reproduced in the next section, but you don’t have to.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Give your order number and the items concerned; you can withdraw from just part of your order.
Then send the products back within fourteen days of your message. The cost of returning them is yours to pay; we’ll give you the return address as soon as we receive your request.
03
Model withdrawal form
This is the form set out in the annex to article R221-1 of the French Consumer Code, given here in the official English wording of Directive 2011/83/EU. Using it is optional: copy it out, fill it in and send it to us, or simply write to us in your own words.
Copy it out and send it to us
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
• To SAS http5000, 3 rue Passet, 69007 Lyon, France, info@mirumiru.eu:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date
(*) Delete as appropriate.
04
Your refund
We refund everything you paid, including standard delivery charges, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The refund is made using the same payment method as the one used for the order, unless you expressly ask us for another method. It costs you nothing.
If you chose a delivery method more expensive than our standard option, only the cost of that standard option is refunded (art. L221-24, paragraph 2).
05
A damaged, missing or incorrect product
That isn’t a withdrawal, it’s a guarantee, and it has neither a fourteen-day limit nor an unopened-jar condition.
A broken jar, a damaged parcel, one shade received instead of another: write to us at info@mirumiru.eu with a photo and we’ll put it right. The legal guarantees are set out in article 9 of the terms and conditions of sale.